Responsible Gaming

Gaming Should Be Entertainment

At Neosurf Casino, we believe that online gaming should be enjoyed as a form of entertainment only. Gambling should never be viewed as a way to earn money, solve financial problems, or escape from difficulties. Only gamble with money you can afford to lose, and always play within your means.

Age Verification

Online gaming is strictly for persons aged 18 years or over in Australia. We are committed to preventing underage gambling and protecting young people. By accessing our site, you confirm that you are at least 18 years of age or the legal gambling age in your jurisdiction.

If you are under the legal age, please do not gamble.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please be aware of these warning signs:

• Chasing Losses: Returning another day to win back money lost
• Hiding Gambling: Being secretive about the amount of time or money spent gambling
• Increasing Stakes: Needing to gamble with larger amounts to experience the same excitement
• Neglecting Responsibilities: Gambling interfering with work, school, or family commitments
• Borrowing to Gamble: Using credit cards, loans, or borrowed money to fund gambling
• Loss of Control: Being unable to stop or reduce gambling despite wanting to
• Mood Swings: Becoming irritable or anxious when unable to gamble
• Relationship Strain: Gambling causing conflict with family or friends
• Withdrawal Symptoms: Feeling restless or anxious when not gambling

If you recognise any of these signs in yourself or someone else, please reach out for support immediately.

Self-Help Tools & Features

We provide several tools to help you maintain control over your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period
• Loss Limits: Restrict the maximum amount you can lose in a given timeframe
• Reality Checks: Receive regular reminders about how long you have been playing and how much you have spent
• Session Time Limits: Set automatic session end times to manage your gaming duration
• Self-Exclusion: Temporarily or permanently exclude yourself from your account and all gaming activities
• Account Closure: Permanently close your account if you choose to stop gambling entirely

To access these tools, please contact our customer support team or visit your account settings.

Support Organizations

If you are struggling with problem gambling, professional help is available. The following organisations provide free, confidential support:

Australia

• Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Provides counselling, support services, and resources for problem gambling in Australia

United Kingdom

• GamCare
  Website: www.gamcare.org.uk
  Free counselling and support for problem gambling
• GamStop
  Website: www.gamstop.co.uk
  National self-exclusion scheme for UK residents

Canada

• Responsible Gambling Council
  Website: www.responsiblegambling.org
  Information and support services for problem gambling in Canada

United States

• National Council on Problem Gambling
  Website: www.ncpgambling.org
  Helpline: 1-800-522-4700
  Resources and referrals for problem gambling support

Germany

• Bundeszentrale für gesundheitliche Aufklärung
  Information and support resources for responsible gambling in Germany

Need Help?

If you suspect you have a gambling problem, please seek help immediately. There is no shame in asking for support. Professional counsellors and support organisations are available 24/7 to assist you. Reaching out is the first step towards recovery.

Remember: Help is always available. You are not alone.

Additional Information

For more information about responsible gaming practices, please visit the organisations listed above or contact our customer support team. We are committed to providing a safe and responsible gaming environment for all our players.